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Customer Support Representative

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<p><strong>About the Role</strong></p> <ul> <li>As a Customer Support Representative, you will be part of a team that helps resolve customer, rider, and vendor issues over multiple channels.</li> <li>You will be responsible for providing exceptional customer service and resolving inquiries and issues related to Chowdeck deliveries.</li> <li>You will act as the main point of contact for our customers, ensuring their experience with our app is positive and seamless.</li> <li>This position will require the successful candidate to work hours outside the normal work hours including evenings, weekends, and holidays to cover varying shifts and/or changing schedules.</li> </ul> <p><strong>Responsibilities</strong><br /> We'll trust you to:</p> <ul> <li>Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.</li> <li>Manage customer orders, including order modifications, cancellations, and refunds. Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and ensure adherence to company policies and procedures.</li> <li>Stay up to date with the app's features, policies, and processes to provide accurate information to customers.</li> <li>Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.</li> <li>Maintain high-quality standards in customer interactions, ensuring accurate and thorough communication. Follow established guidelines and protocols to deliver consistent and exceptional customer service.</li> <li>Provide internal updates on insights from engagements with customers and merchants on improving Chowdeck’s overall services</li> <li>Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.</li> <li>Support the Operations team to meet the needs of our rider and restaurant partners.</li> </ul> <p><strong>Requirements</strong><br /> Qualification:</p> <ul> <li>Interested candidates should possess a Bachelor's Degree.</li> </ul> <p>You'll thrive in this role if you:</p> <ul> <li>Are honest.</li> <li>Are a very fast learner.</li> <li>Are an excellent writer and fluent in English, able to break down complex ideas into comprehensible bits.</li> <li>Are very intuitive and willing to gain knowledge from new experiences.</li> <li>Love to solve complex issues when the answers are not readily available.</li> <li>Are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience</li> <li>Are extremely patient and calm under pressure</li> <li>Can communicate clearly and empathetically both written and verbally</li> <li>Have a deep and unrelenting focus on customer satisfaction and experience</li> <li>Are flexible to work in shifts, including evenings, weekends, and holidays.</li> </ul> <p><strong>Benefits</strong><br /> In addition to your monthly salary, this role offers:</p> <ul> <li>A lunch allowance to support your daily needs.</li> <li>A laptop to facilitate your work tasks</li> <li>Medical coverage, ensuring your well-being.</li> <li>Smart and kind colleagues genuinely invested in your growth</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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