Customer Support Representative

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Company Name: WhooshNG

Job Description:

We are seeking a Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients through various communication channels.

Responsibilities

  • Handle incoming customer inquiries via phone, email, and chat
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identify and assess customers' needs to achieve satisfaction
  • Keep records of customer interactions, transactions, comments, and complaints
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirements

  • Previous experience in a customer support role or a related position
  • Proficiency in computerized systems and software applications
  • Excellent phone etiquette and strong communication skills
  • Ability to analyze situations and provide appropriate solutions
  • Experience in outbound calling or call center operations is advantageous

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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